We’ve recently identified a potential manufacturing issue with a small batch of the charging cables that have made their way to customers. In this instance, your cable may not charge and, in very rare cases, the cable may overheat. We have not seen any injury relating to this issue. However, in order to be overly cautious, we are proactively replacing these charging cables, at no cost to you.
Immediate action required
Please stop using your charging cable immediately. Unplug the cable and cut it in half before disposing of it – preferably recycling as electrical waste where possible.
Please reply to the email you received or contact us at email@example.com. Provide the following:
- Your full name
- Shipping address
- Phone number, including country and area code
You will receive an email confirmation when we process your submission and ship you a new properly functioning charging cable. Please allow up to 3 business days.
If you have additional questions or need more information you can contact us and a member of our customer service team will be able to support you.
Thank you for your understanding and for being a FORM customer.
FORM Customer Service Manager